Do Not Disturb Service (DND)
The Do-Not-Disturb service allows MTN customers to opt-out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.)The service will feature the following:
- Fully Blocked mode allowing customers to Opt Out totally from receiving promotional messages via SMS and IVR.
- Partially Blocked mode allowing customers to filter service categories for promotional messages they wish to receive. Any category not selected is blocked.
How much does DND cost?
The service is free to customers.
How to activate DND
Customers can opt into the service by sending an SMS Keyword to the DND shortcode 2442.
To opt-in for full blocking mode via SMS, the customer will send the keyword “STOP” to the shortcode 2442.
As soon as the customer sends the keyword to 2442, the system will insert the customer’s number in the DND database, and apply the full blocking option to the customer’s profile.
Upon completion of the DND opt-in process, the customer will receive an SMS notification, containing the DND web portal link and other SMS options e.g.
“You have successfully activated the Do-Not-Disturb service on your line. Please visit https://mtnonline.com/donotdisturb or SMS HELP to 2442 to see more filtering options. You can also opt-out at any time by sending ALL SMS to 2442”
What categories are available in partial blocking mode?
If a customer sends HELP to 2442, s/he will receive a notification showing the available categories:
STOP: To stop all SMS
ALLOW: To receive all SMS
SMS 1: To receive Banking / Insurance/ Financial Products SMS
SMS 2: To receive Real Estate SMS
SMS 3: To receive Education SMS
SMS 4: Health SMS
SMS 5: To receive Consumer goods & Automobiles SMS,
SMS 6: Communication/Broadcasting/Entertainment/IT,
SMS 7: To receive Tourism & Leisure SMS
SMS 8: To receive Sport SMS
SMS 9: To receive Religion SMS
STATUS: To check your DND status
A customer will be able to perform the following DND activities via SMS
Can Customers also request the service via the web?
Customers can register for the service via the web, by visiting the DND web portal; https://mtnonline.com/donotdisturb
- View Status – By texting STATUS to 2442
- Activate full blocking – By texting STOP to 2442
- Activate partial blocking – By texting SMS x to 2442. Where x is the service category to be allowed/whitelisted, as listed above.
- Opt-out of DND by texting ALLOW to 2442
Can Customers also request the service via the web?
Customers can register for the service via the web, by visiting the DND web portal; https://mtnonline.com/donotdisturb
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