Timed Based CallerFeel
Timed Based CallerFeel enables Customers to set a particular preset message as his/her CallerFeel status for a fixed time duration. These preset messages provide callers with information regarding the current status of the Customer, especially when he or she is not disposed to take a phone call.
Every category has 3 keywords
For example In-Class category;
- “ CL30” to 50016 for 30mins
- “CL1” to 50016 for 1hour
- “CL2” to 50016 for 2hour
POINTS TO NOTE
- Each message can be set by Customer as status for a defined period of time – 30mins, 1hour or 2hours
- The system will automatically reset the Customer’s status to the previous message once the stipulated time has elapsed.
- Customers will have to send keyword again with a new time if he/she wishes to extend the duration further. The system will ignore the previous timeline and set the new timeline.
- Customers can also cancel the preset message by setting a new personal message. The system will cancel the preset message and over-write it with the new personal message.
- Customers will be able to access the feature via SMS and WEB portals. However, service is currently not available via the USSD channel.
- To cancel text “TBC” to 50016
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